policies

Our Guarantee

We stand behind our plants!

NO HASSLE GUARANTEE

We guarantee all our plants to be true to name and in good condition when leaving our store.

Providing our planting instructions are followed,

  • Hardy evergreens, broadleaf evergreens, trees, shrubs, vines, fruit trees and small fruits  – 1 year
  • Roses, perennials, and clematis  – Dec. 1st of year purchased
  • Annuals, tropical houseplants & giftware are guaranteed to be in good condition upon leaving our garden centre.

If a plant fails to grow within the guaranteed period we will issue an in-store credit for the original amount paid.

Sale plants are guaranteed for the purchase price only.

No cash refunds.

NEW COVID_19 RETURN PROCEDURES.

*We are now processing credit vouchers for dead plant guarantees. There is a **NEW PROCEDURE*** this year.  Please bring in a good quality picture of your dead plant and your RECEIPT for an in-store credit voucher.  Please DO NOT BRING IN YOUR DEAD PLANT.  You will not be able to leave it at Canadale.