Dear Friends of Canadale:

Yes, we are open for in-person shopping. Like you, we have been following the recent news surrounding COVID-19 and province-wide stay-at-home order taking place Thursday, April 8th. At Canadale our first priority, as always, is the safety of our customers, staff, suppliers and community.

Deemed an essential business, YES, we will remain open for in-person shopping during the new stay-at-home order. However, as of Thursday, April 8th, we will be limiting the number of customers allowed in the garden centre to 25% capacity, in accordance with our local health unit and the provincial guidelines. Therefore, you may experience a wait to enter the garden centre.

We look forward to helping you with all your gardening needs. There are many new arrivals that are sure to have you eager to pick up a shovel and planning your backyard oasis.

Again, the safety of our customers and staff is our top priority. Therefore, we are taking appropriate precautions to clean and sanitize high-touch areas within the garden centre as well as continuing to implement our safe shopping guidelines (below).

If you are not comfortable shopping in person, we are happy to take your order over the phone for curbside pick-up.

We thank you for your loyal patronage. And thank you, for your understanding and patience as we navigate these next few weeks. Be kind to one another and stay safe.

~ The Canadale Team

MASKS ARE REQUIRED TO ENTER THE GARDEN CENTRE, INCLUDING ALL OUTDOOR AREAS.

NO EXCEPTIONS.

FAQ:
Q: Are you open for in-person shopping?
A: Yes. Please note, we are limiting the number of customers that can enter the garden centre to 25% capacity. Therefore, you may experience a wait to enter the garden centre.
 
Q: Will your hours of operation change?
A: No. We will continue to operate Monday-Saturday 9am-5pm, Sunday 10am-4pm.
 
Q: I am not comfortable shopping in-store, how can I place an order?
A: We accept phone orders for curbside pick-up. Please call the garden centre at 519-631-7264 to place an order. Please note, due to increased call volumes you may not get through right away. We will do our best to return all messages in a timely manner.
 
Q: Do you offer delivery?
A: No. At this time we do not offer delivery services.
 
Q: Can I bring my family/children shopping with me?
A: Yes. Family and children are welcome. We ask children to stay with you at all times and children 2yrs+ are required to wear a mask. However, when possible, we ask you to limit the number of persons from your household. Due to new capacity levels within the garden centre, limiting persons from your household will help us to accommodate more people.
 
Q: Are your washrooms open to the public?
A: No. In-store washrooms are closed to the public. A port-a-potty facility is available in the North parking lot.

As the province gradually re-opens and lifts restrictions, we will continue to make changes to our COVID-19 Shopping Guidelines.

*Masks are required to enter the garden centre, including outside areas.

*If you are unable to wear a mask due to medical exemption, we will do our very best to bring the items you need to the exit/checkout for payment so you don’t have to enter the store. Or please call the garden centre to place an order over the phone for non-contact curbside pick-up.

*We are now processing credit vouchers for dead plant guarantees. There is a **NEW PROCEDURE*** this year. Please bring in a good-quality picture of your dead plant and your RECEIPT for an in-store credit voucher.  Please DO NOT BRING IN YOUR DEAD PLANT.  You will not be able to leave it at Canadale.  If you’re not sure what guarantees your plant has, see a copy of our guarantee policy at www.canadale.ca/store-policies/

*Our public washrooms are still unavailable, but we have provided a port-a-potty for customer emergency use in the parking lot.

Store Hours

Monday to Saturday: 9:00 am – 5:00 pm, Sunday: 10:00am – 4:00pm

(These hours allow us some time before and after your shopping experience to sanitize and restock. Thank you for your patience).