Dear Friends of Canadale:
As Ontario continues to open up and loosen restrictions, Canadale will continue to update and revise our shopping guidelines. We will also continue to act in a way that puts the safety of our customers, staff and community first.
We are open for in-person shopping. In accordance with our local health unit and the provincial guidelines, we no longer have capacity limits in place, but we ask that you continue to socially distance with staff and other customers whenever possible.
We are all eager to get out into the garden and our employees look forward to helping you with all of your gardening needs. At this time, all employees will continue to wear masks. We invite our customers to make their own decisions about whether or not they wear masks on the premises.
Again, the safety of our customers and staff is our top priority. Therefore, we will continue to take appropriate precautions to clean and sanitize high-touch areas within the garden centre. We will also continue to offer hand sanitization stations at the entrances.
If you are not comfortable shopping in person, we are happy to take your order over the phone for curbside pick-up.
As policies continue to change, we will update and revise our shopping guidelines as needed.
We thank you for your support and loyal patronage. And thank you for your understanding and patience as we navigate the continuing changes to policy and mandates. Be kind to one another and stay safe.
~ The Canadale Team
Frequently Asked Questions:
Q: Are you open for in-person shopping?
A: Yes. We are open for in-person shopping with no current capacity limits. We do, however, ask you to continue to socially distance in the garden centre where possible.
Q: Do I need to wear a mask?
A: No. Currently, customers can choose whether to wear a mask to enter the premises.
Q: I am not comfortable shopping in-store; how can I place an order?
A: We accept phone orders for curbside pick-up. Please call the garden centre at 519-631-7264 to place an order. Please note that you may not get through right away due to increased call volumes. We will do our best to return all messages in a timely manner.
Q: Can I come in if I’m feeling sick?
A: No. If you are sick, please STAY HOME. We ask that you follow health unit procedures if you or someone in your household is feeling ill and DO NOT come to the garden centre.
Q: Do you offer delivery?
A: No. At this time, we do not offer delivery services.
Q: Do you still honour your guarantee?
A: Yes, however, the method of returning your dead plants has changed. Please bring a good-quality photo of your dead plant and your RECEIPT for an in-store credit voucher. Please DO NOT bring in your dead plant, as you cannot leave it at Canadale. If you’re unsure what guarantee applies to your plant, you can find a copy of our guarantee policy at https://canadale.ca/store-policies/.
Q: Can I bring my family/children shopping with me?
A: Yes. Family and children are welcome. We ask children to stay with you at all times.
Q: Can I bring my pet shopping with me?
A: Yes. Pets are welcome to accompany you while shopping at Canadale. Please keep them leashed at all times and make sure to clean up after them.
Q: Are your washrooms open to the public?
A: Yes. Currently, all washroom facilities are open to the public.